FAQ
Q: Why express delivery no update
When we ship goods in China, the goods must be sent to the transit company through us first, There will be no update during this period,The transit company will deliver the goods after receiving the goods, and the express information will start to be updated. Usually, there will be logistics records within 3-5 days.
Q: How quickly do you ship after an order is placed?
A：Except holidays, we will deliver the goods before 6 o'clock after your order. As we all know, many of our products are handmade products, which are also pre-sale. So their time may vary from 1-3 months. Thank you very much for your understanding. We will send it as soon as we receive the goods.
Q: Can you guarantee delivery on a certain date?
A：We can't guarantee the specific delivery time, which depends on the express company. Our warehouse is in China, so we deliver goods in China. Generally, the goods can be received in North America in 10-15 days, and in special cases, it can take up to 45 days (this rarely happens). We use USPS / UPS / 4PX express delivery. We guarantee the safety of the goods. If the package does not arrive, we will refund it in full. We don't appoint an express company. I'm very sorry.
Q: Do you ship internationally?
A: We ship worldwide wherever the United States Postal Service (USPS) and Fedex deliver. But please be aware of your own local laws! We are not responsible for any loss due to confiscated packages by customs in your country. Prior to purchasing, please do your own research on customs, prohibited items, restrictions, and limited delivery locations via your shipping method.
Q: Will I be charged a customs fee when I receive my shipment?
A: Sadly, customs fee is a fact of life when shipping internationally. We have absolutely no control over this and often times, it's unpredictable who will be charged, and for how much. We've heard many happy stories, and plenty of sad ones too. Thus, when you order from us, you will be responsible for any and all customs charges.
Q: What should I do if the package is lost?
A：Of course, this is bad news. We don't want such things to happen. If the package is not signed and there is no logistics information, please inform us in time. If we determine that the package is lost, we will return all your shopping amount (excluding the discount amount used)
Q: business or brand. How can I cooperate with you?
A：First of all, thank you very much for your affirmation. We welcome brands, studios and personal products to cooperate with us. You just need to contact us by email (of course, you can also contact ins: gearblog_cn) for direct consultation.
Mail: sale@edcmall.cn
Q:Can I return my product?
A：Returns are accepted for 30 days from the purchase date according to our refund policy. Just email us directly and we’ll take you through the process. sale@edcmall.cn